Refunds & Cancellations

1. Cancellation by Guest

Each property on Paul Stays sets its own cancellation window. The applicable policy is clearly displayed on the property page and at checkout before you pay. Common policies are:

Free cancellation (48 hours): Full refund if cancelled at least 48 hours before check-in.

Free cancellation (72 hours): Full refund if cancelled at least 72 hours before check-in.

Free cancellation (10 days): Full refund if cancelled at least 240 hours (10 days) before check-in.

Non-refundable: No refund is issued upon cancellation. This is clearly marked before you confirm payment.

2. Host Non-Confirmation

After you pay, the host has 6 hours to accept your booking request. If the host does not confirm within 6 hours, your booking is automatically cancelled and a full refund is initiated to your original payment method.

3. Refund Timeline

Approved refunds are processed within 5–7 business days and credited back to the original payment method (credit card, debit card, UPI, net banking, or wallet) used at the time of booking.

4. Cancellation by Host

In the rare event that a confirmed host cancels your stay, you will receive a full refund regardless of the property's cancellation policy.

5. How to Cancel

Log in to your Paul Stays account, go to My Trips, and select the booking you wish to cancel. The refund eligibility will be shown before you confirm. For assistance, contact us at support@paulstays.com.

6. Payment Processing

Payments are processed securely via Cashfree Payments. Paul Stays does not store your card or bank account details.